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FourNet appoints Capita’s former Innovations Director to new role

Digital transformation and customer experience specialists, FourNet, have appointed Capita’s former Director of Innovation, Alan Linter, as the fast-growing technology firm’s new Group Consulting Director.

Alan Linter joins FourNet after nearly 20 years at Capita plc where, as the company’s highly regarded Director of Innovations and Solutions, he led a team of innovation leads and solutions directors delivering successful digital transformation outcomes for some of the biggest global brands.

Alan Linter

Linter broke new ground for the international business process outsourcing and professional services company in 2020 by delivering the first Open AI based Conversational AI solution, and real-time AI-powered agent assist technology a year later.

Award-winning FourNet is one of the fastest-growing privately owned technology companies in the UK and has recently created a new sector-leading CX function.

 

Richard Pennington, Chief Executive at FourNet, said: “Alan Linter’s expertise and background speaks for itself. He is one of the most highly regarded leaders in the industry. He’s worked across almost every sector and helped to deliver CX transformation for some of the biggest brands around.

“We are delighted to welcome Alan to the FourNet family, where he will help us design, develop, and deliver CX transformation for our customers through our newly created, genuinely unique CX function which is already delivering rapid results for our customers.”

 

Linter has already helped design and launch a new shared housing sector service for FourNet, unveiled last month, which will cut the cost for housing organisations to buy, install, use and manage sector-specific AI-powered tools.

 

Alan Linter, Group Consulting Director at FourNet, said: “FourNet is one of the most highly respected and innovative technology businesses in the UK, which is making great strides in the CX marketplace with a highly experienced, sector-leading team who’ve worked across all industries and have delivered phenomenal results already.

“I’m incredibly excited about the future with FourNet. We are a small, dynamic, rapidly growing business with an outstanding reputation among partners and customers as an agile, entrepreneurial, data-driven and outcome focused business which gets speedy results. We are CX led and not technology led, which for me is crucial, and we are taking on the biggest and best providers and beating them on cost and delivery.”

 

Over the past two decades, Linter has worked across financial services, water, energy, insurance, retail, telco, broadband, public sector and the charity sector.

FourNet’s new vendor-agnostic CX specialist consultancy function is comprised entirely of highly skilled contact centre customer experience experts – from data scientists and business analysts to service designers and technologists – who have worked across the private and public sector, for some of the biggest names in the corporate world.

FourNet uses a 10-day rapid-scan, outcome focused, data-driven diagnosis with a unique in-house 100-point best practice benchmarking exercise which delivers pre-determined value for customers in weeks, not months, and enables FourNet to find or build the best tailor-made solutions to solve that organisation’s problems.

 

Linter adds: “I’ve worked with all of the best big technology vendors, and I also know about the new technology being developed, and the startups that FourNet is, or may, work with in future.”

 

Based in Manchester, with offices in London and Derby, FourNet is one of the UK’s leading privately owned tech companies, with around 150 employees and revenues in 2022 of £37 million.

FourNet works with some of the most secure, critical and commercially driven customers in the UK, including more than 30 UK Government departments and agencies, as well as emergency services, housing associations, and local authorities.

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